Frequently Asked Questions

• Standard shipping within the United States is free for orders of $200 or more.
• For orders below this threshold, the shipping fee is calculated automatically at checkout according to the product shipping class, quantity and order composition.
• The final shipping amount is always displayed before payment.

International shipping fees are calculated according to:

• the destination;
• the applicable shipping zone;
• the product shipping class;
• the quantity and composition of the order.

The applicable shipping fee is displayed at checkout before payment.

Customs duties, import VAT, taxes, brokerage fees or other local charges are not included unless expressly stated otherwise at checkout and remain the customer’s responsibility.

• U.S. domestic orders may be shipped using UPS or USPS.
• International orders are generally shipped using DHL Express or another suitable tracked carrier where necessary.
• The final carrier may vary depending on the destination, parcel characteristics, service availability and delivery conditions.
• Tracking information will be provided once the order has been dispatched, where available.

Delivery times begin after production is complete and the order has been dispatched.

• USA: approximately 2–5 business days after dispatch.
• Canada: approximately 2–5 business days after dispatch.
• Europe & UK: approximately 2–5 business days after dispatch.
• MENA & North Africa: approximately 3–6 business days after dispatch.
• Asia-Pacific: approximately 3–6 business days after dispatch.
• Latin America & Caribbean: approximately 3–7 business days after dispatch.
• Rest of the World: approximately 3–10 business days after dispatch.

Delivery estimates exclude production time and may be affected by weekends, public holidays, customs processing, carrier delays or circumstances outside our reasonable control.

These are estimated carrier transit times and are not guaranteed arrival dates.

Many EMNA HUSSEIN pieces are made to order, and production time depends on the product, material, finish and level of personalisation.

For many pieces, the estimated production period is approximately 12–15 business days before dispatch.

More complex fashion pieces, complete looks, bespoke commissions or highly personalised products may require additional production time.

The production time stated on the individual product page or confirmed with your order always takes priority.

Production time and delivery time are separate.

• No. Many EMNA HUSSEIN pieces are made to order or produced in limited quantities, while selected items may occasionally be available for immediate dispatch.
• If a product or variation is unavailable, a Notify Me option may be offered. Where available, select the relevant variation and enter your email address to be notified when it becomes available again.
• Joining a waiting list does not constitute an order, payment or reservation.

• Please contact us immediately if an address correction is required.
• We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once the order has entered fulfilment, shipping preparation or has been handed to the carrier.
• Customers are responsible for checking that all delivery information is complete and accurate before confirming the order.
• Additional costs resulting from an incorrect or incomplete address may be charged to the customer where legally permitted.

Yes. Production or delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• customs processing;
• carrier congestion or disruption;
• weather conditions;
• public holidays;
• strikes;
• governmental restrictions;
• transportation disruption;
• material shortages or exceptional supply-chain events.

We will communicate any significant delay known to us and provide any cancellation, revised delivery or refund option required by applicable law.

No. You may complete your purchase as a guest, where guest checkout is available.

Creating an account is optional and may allow you to:

• save certain account information;
• review previous orders;
• access available downloads or order information;
• manage future purchases more easily.

• Once your order has been dispatched, you will receive a shipping confirmation containing the tracking number or tracking link, where tracking is available.
• Tracking information may take a short period to become active after the shipping label has been created or the parcel has been collected by the carrier.
• Customers are responsible for monitoring tracking updates and responding to any carrier, customs or delivery requests relating to the shipment.

For orders delivered within the United States, no import customs duties apply. Applicable state and local sales tax may be calculated and added at checkout where required.

International orders shipped from the United States may be subject to:

• customs duties;
• import VAT or taxes;
• brokerage or customs-processing fees;
• other local charges imposed by the destination country or carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and remain the customer’s responsibility.

Customs processing may also extend the estimated delivery period.

The shipping zone and available delivery methods are determined by the shipping address.

The displayed currency may depend on:

• the currency selected on the website;
• the customer’s location;
• billing or delivery information;
• website currency settings.

A customer may therefore view or pay for an order in one supported currency while shipping to a country associated with another delivery zone.

The shipping method and applicable shipping fee shown at checkout are always based on the delivery address.

• We do not offer a general voluntary return or exchange service simply because a customer changes their mind.
• Customised, personalised, made-to-measure or specially produced items are final sale and cannot normally be returned or exchanged, except where the product is defective, incorrectly produced or mandatory law provides otherwise.
• For standard, non-personalised products, any mandatory cancellation, return or withdrawal right applicable under the customer’s local law remains unaffected.
• Visible delivery damage, an incorrect item or an apparent defect should be reported as soon as possible and no later than 48 hours after recorded delivery. This notification period helps us document delivery issues and carrier claims and does not remove any mandatory legal right concerning a defect that could not reasonably have been discovered within that period.
• For full conditions, deadlines and procedures, please consult our Returns & Exchanges Policy.

A defect may include:

• a major structural crack or failure;
• a broken functional component;
• an unusable closure, handle or strap;
• a missing essential component;
• the wrong product, colour, size, material or confirmed variation;
• a substantial production error that prevents normal intended use;
• a significant difference from the confirmed personalised specification;
• severe transit damage occurring before delivery.

Minor variations in texture, layer lines, seam marks, pigment placement, colour distribution, opacity, shine, hand-finishing or biocomposite particles are inherent to artisanal and 3D-printed production and do not normally constitute defects where they do not materially affect the product’s structure, function or confirmed appearance.

Visible delivery damage, an incorrect item, a missing component or an apparent defect should be reported as soon as possible and no later than 48 hours after recorded delivery.

Contact us at contact@emnahussein.com and include:

• your order number;
• a clear description of the issue;
• clear photographs of the complete product;
• close-up photographs of the reported problem;
• photographs of the external and internal packaging;
• a photograph of the shipping label;
• an unboxing video, where available.

Keep the product and all packaging until the claim has been reviewed.

Do not use, repair or return the item before receiving written instructions from us.

The 48-hour notification period helps us document visible delivery damage and submit carrier claims promptly. It does not remove any mandatory legal right concerning a defect that could not reasonably have been discovered within that period.

Where a qualifying defect, delivery damage or order error is confirmed, the appropriate remedy may include repair, replacement, partial refund, full refund or another solution required by applicable law.

• EMNA HUSSEIN designs may be modular, adjustable or available in several sizes, depending on the individual piece.
• The available sizes, measurements and fitting information are specified on each product page.
• Selected designs may also offer custom sizing or made-to-measure options where expressly stated.
• Not every design offers the same sizing range or level of adjustability, so customers should always review the measurements and fit information provided for the specific product before ordering.

• Custom sizing or made-to-measure adaptations may be available for selected pieces.
• Please contact us at contact@emnahussein.com before placing your order. A custom request is not confirmed until it has been reviewed and accepted.
• Custom sizing may affect the price, production time and return eligibility.
• Custom-sized and made-to-measure products are personalised products and are final sale, except where the product is materially defective, incorrectly produced or mandatory law provides otherwise.

Materials vary according to the collection and individual product and may include:

• Corn-based PLA: used for rigid sculptural 3D-printed components.
• Advanced biocomposites: including oyster-shell, pine- and other bio-filled filaments used in selected pieces.
• Flexible filaments: including bio-flex materials, TPU-based materials and selected compostable TPU alternatives for flexible components and wearables.
• Traditional and natural textiles: including Tunisian haïk and other regional textiles, weaving techniques and materials from across the Middle East and North Africa.
• Hardware, pigments and hand-applied finishes: used according to the individual design.

The precise material composition is stated on each product page.

EMNA HUSSEIN explores materials and production processes that combine digital manufacturing, craftsmanship and reduced environmental impact whenever technically appropriate.

• Clean 3D-printed components gently with a soft, slightly damp cloth.
• Do not use alcohol, solvents, abrasive cleaners or harsh chemicals.
• Avoid prolonged exposure to direct sunlight, excessive heat, high humidity and rain.
• Do not immerse the product in water unless the individual product page expressly states that it is suitable for such exposure.
• Store rigid pieces carefully and avoid crushing, folding, excessive pressure or placing heavy objects on them.
• Keep perfumes, cosmetics and other chemical products away from printed and hand-finished surfaces where possible.
• Follow any product-specific material, textile or care instructions stated on the product page or supplied with the item.

Care requirements may vary according to the material and finish, so the instructions provided for the individual product always take priority.

Each EMNA HUSSEIN order is packed using protective packaging appropriate to the size, weight, material and fragility of the product.

Depending on the piece and collection, the order may include:

• a protective dust bag;
• a cloth cover or hanger for selected fashion wearables;
• brand and care information;
• protective internal packaging;
• an external shipping carton or suitable protective packaging.

Packaging components may vary according to the product, collection, destination and shipping requirements.

For digital products or professional 3D-printing services, different delivery or packaging arrangements may apply.

Available payment methods are displayed at checkout and may vary according to the customer’s country, currency, order value and payment-provider availability.

Depending on the transaction, available methods may include:

• debit or credit cards;
• PayPal;
• direct bank transfer, where offered;
• other payment methods made available through our payment providers.

Only the payment methods displayed at checkout are available for the relevant transaction.

• Instalment payments are not currently offered as a guaranteed payment option.
• If an eligible Buy Now, Pay Later or instalment option becomes available through one of our payment providers, it will be displayed directly at checkout for the relevant customer and transaction.
• Eligibility, payment schedules and approval are determined by the applicable payment provider and may vary by customer, country and order.

• Payments are processed through the secure payment providers displayed at checkout.
• EMNA HUSSEIN does not directly store complete debit or credit card numbers or card security codes.
• Payment providers may perform fraud prevention, identity, authorisation or security checks before approving a transaction.
• An order is confirmed only after the applicable payment has been successfully authorised or received, subject to any additional order-verification requirements.

• U.S. orders: applicable state and local sales tax may be calculated and added at checkout where required.
• International orders: customs duties, import VAT or taxes, brokerage fees, customs-processing charges or other local charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and remain the customer’s responsibility.

• We generally aim to respond by email within 1–2 business days.
• Response times may be longer during weekends, public holidays, launches or periods of high demand.

For all enquiries, including existing orders: contact@emnahussein.com

EMNA HUSSEIN follows a made-to-order and waste-conscious production model.

• Most pieces are produced on demand after an order is confirmed.
• Selected finished pieces may occasionally be available through physical concept stores or retail partners.
• Digital fabrication allows material use and production to be planned and optimised.
• Selected products use bio-based, biocomposite, recycled, recyclable, biodegradable or compostable materials where technically appropriate and specifically stated.
• Packaging is selected to protect the product while reducing unnecessary excess where possible.
• We prioritise durability, thoughtful production and long-term use over mass production.