Legal

Terms & Conditions

Last updated: 8 October 2026

1. About These Terms

These Terms and Conditions govern:

  • access to and use of emnahussein.com;
  • purchases of physical products;
  • purchases and use of digital products;
  • made-to-order and personalised products;
  • pre-orders;
  • shipping and delivery;
  • customer accounts;
  • any related services expressly offered through the website.

By using the website, creating an account or placing an order, you agree to these Terms.

You should also read our:

These documents form part of the agreement between you and Emna Hussein.

Nothing in these Terms excludes or limits any consumer right that cannot lawfully be excluded or limited.

2. Seller Information

The website is operated by:

Operator: Emna Hussein
Trading name: EMNA HUSSEIN
Business activity: Fashion design, digitally manufactured and 3D-printed products, digital products and online retail
Correspondence address: Houston, Texas, USA
Email: contact@emnahussein.com
Website: emnahussein.com

References in these Terms to “EMNA HUSSEIN”, “we”, “us” or “our” mean the operator identified above, unless the context requires otherwise.

The correspondence address is not automatically an authorised returns address. Products must not be returned to this address unless written return instructions expressly authorise it.

The seller information in these Terms may be updated if the business is incorporated, reorganised or transferred. Any such update will not reduce rights relating to an order already placed.

3. Customer Eligibility

You must have the legal capacity to enter into a binding contract in your country to place an order.

By placing an order, you represent that you are at least the age of majority in your jurisdiction or otherwise have the legal capacity and any required authorisation to make the purchase.

Where a person places an order on behalf of a company or another person, they confirm that they have authority to bind that company or person.

Our products and digital files are not intended to be purchased directly by children.

4. Products Covered by These Terms

Products offered through the website may include:

  • 3D-printed bags and accessories;
  • digitally manufactured fashion pieces;
  • garments and wearable products;
  • hybrid textile and 3D-printed creations;
  • jewellery and fashion accessories;
  • made-to-order products;
  • personalised products;
  • pre-order products;
  • STL files;
  • PDF files;
  • templates;
  • printable assets;
  • educational or design-related digital content;
  • other physical or digital products identified on the website.

Additional conditions shown on an individual product page form part of these Terms.

Where a product-specific condition conflicts with a general provision in these Terms, the more specific product information will apply, provided it does not remove a mandatory legal right.

5. Product Descriptions

We take reasonable care to describe and represent our products accurately.

Product pages may contain information concerning:

  • dimensions;
  • weight;
  • colour;
  • material;
  • finish;
  • transparency or opacity;
  • straps and accessories;
  • available variations;
  • production time;
  • care requirements;
  • intended use;
  • personalisation;
  • stock or pre-order status.

Measurements may be approximate, particularly for handmade, flexible, modular or individually finished pieces.

Colours may appear differently depending on:

  • screen calibration;
  • device settings;
  • photography;
  • lighting;
  • reflections;
  • pigment application;
  • the natural characteristics of the material.

A minor difference between a photograph and the delivered product does not automatically constitute a defect.

However, this does not excuse a substantial difference from the confirmed description, variation or personalisation instructions.

6. 3D Printing, Biocomposites and Hand-Finishing

Our products may combine digital manufacturing with artisanal techniques, including:

  • 3D printing and other additive-manufacturing processes;
  • hand assembly;
  • sanding and surface finishing;
  • hand-painting and pigment application;
  • embroidery;
  • direct printing onto fabric;
  • flexible polymers;
  • biocomposite, bio-based and plant-derived materials;
  • oyster-, pine-, wood-, corn- or other natural-filler materials;
  • traditional textiles and other materials identified on the relevant product page.

Each product may display natural variations resulting from the material, manufacturing process and hand-finishing.

Normal characteristics may include:

  • visible printing layers;
  • minor seam, start-point, support-contact or finishing marks;
  • subtle surface lines or textural irregularities;
  • minor dimensional differences;
  • slight asymmetry;
  • sanding or finishing traces;
  • brush marks;
  • pigment variations;
  • colour gradients;
  • differences in shine, opacity or translucency;
  • natural particles or fibres;
  • small variations between two items of the same design.

Hand-painted finishes are applied individually. Pigment concentration, brush movement, metallic reflections and transitions will therefore not be identical from one product to another.

These characteristics form part of the design and artisanal production process and are not defects when they do not materially affect:

  • normal use;
  • structural integrity;
  • essential functionality;
  • the confirmed product specification.

Nothing in this section excludes responsibility for a material defect, substantial production error or failure to supply the product materially as described.

7. Product Availability

Products may be:

  • available from stock;
  • made to order;
  • available for pre-order;
  • temporarily unavailable;
  • offered through a waiting list;
  • available only in selected colours, materials or sizes.

Displaying a product on the website does not guarantee its permanent availability.

We may limit quantities, discontinue products or refuse production where:

  • material is unavailable;
  • production is technically impossible;
  • a specification creates a structural or safety risk;
  • a pricing or technical error has occurred;
  • the order is suspected to be fraudulent;
  • another legitimate reason prevents fulfilment.

Where we cannot accept or fulfil a paid order, the applicable amount will be refunded to the original payment method.

8. Order Process

Before placing an order, you must review:

  • the selected product;
  • size;
  • colour;
  • material;
  • finish;
  • quantity;
  • initials or other personalisation;
  • dimensions;
  • billing and delivery information;
  • shipping method;
  • currency;
  • total price.

Clicking the final payment or order button constitutes an offer to purchase the selected products and an obligation to pay.

An automated order email acknowledges that the website has received the order. It does not necessarily mean that the order has been finally accepted or that every technical or personalisation detail has already been approved.

An order is accepted once:

payment has been successfully authorised or received; and

we confirm that the order can be produced or supplied.

We may decline or cancel an order before acceptance where there is a legitimate reason, including product unavailability, a material pricing or technical error, inability to produce a requested specification, payment failure, suspected fraud or a legal or regulatory restriction. If payment has already been taken for an order that we do not accept, the applicable amount will be refunded.

We may contact you before production to clarify a specification.

If required information, approval or measurements are missing, production may remain suspended until you respond. Any estimated production or dispatch period may be extended accordingly.

9. Customer Information

You are responsible for providing complete and accurate:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • delivery address;
  • postcode;
  • country;
  • measurements;
  • personalisation instructions;
  • tax or customs information where required.

You must notify us immediately if information is incorrect.

We cannot guarantee that an address, colour, measurement or personalisation error can be corrected after production or shipping preparation begins.

Additional costs caused by inaccurate customer information may be charged to the customer where legally permitted.

10. Prices and Currencies

Prices may be displayed in:

  • USD;
  • EUR;
  • EGP;
  • TND;
  • another local or converted currency supported by the website.

The currency presented may depend on:

  • the selected website currency;
  • customer location;
  • billing or delivery country;
  • checkout configuration.

Prices displayed in different currencies may be fixed local prices or converted values and do not necessarily reflect current market exchange rates.

Unless expressly stated otherwise:

  • product prices do not include delivery;
  • applicable U.S. sales tax is calculated and added at checkout where required;
  • international customs duties, import VAT, taxes, brokerage fees and similar destination charges are not included unless expressly stated otherwise at checkout;
  • optional personalisation, customisation or premium services may incur an additional charge.

Where free or included delivery applies, this will be stated clearly.

We take reasonable care to ensure pricing is accurate. A price displayed as the result of an obvious or material error does not require us to supply a product at that incorrect price where the error should reasonably have been apparent. If a material pricing error is discovered after payment but before fulfilment, we will contact you and, where legally permitted, offer either:

  • confirmation of the order at the correct price; or
  • cancellation and a refund of the affected amount.

Prices may be changed for future orders at any time. A price change does not affect an order already validly accepted.

11. Taxes, Customs Duties and Import Charges

Orders delivered within the United States may be subject to applicable state and local sales tax, calculated at checkout where required.

International orders shipped from the United States may be subject to:

  • customs duties;
  • import VAT or other import taxes;
  • brokerage fees;
  • customs-processing charges;
  • local administrative or handling charges.

Unless checkout expressly states that duties or taxes are prepaid or included, these amounts are the customer’s responsibility and are normally assessed or collected by the carrier, customs authority or destination country. They are not controlled by EMNA HUSSEIN.

Customers are responsible for checking import requirements, restrictions and charges applicable in the destination country before ordering.

Refusing to pay customs or import charges does not automatically cancel the order or create a right to a full refund.

The rules concerning refused, unclaimed or customs-returned parcels are set out in Sections 22 and 23 and in our Returns & Exchanges Policy.

12. Payment

Available payment methods are shown at checkout and may vary according to:

  • customer location;
  • currency;
  • order value;
  • technical availability;
  • payment-provider requirements.
  • Payment methods may include:
  • PayPal;
  • debit or credit card processing through PayPal or another connected provider;
  • direct bank transfer, where offered;
  • another payment method displayed at checkout.

We do not directly store complete payment card numbers or card security codes where payment is processed by an independent payment provider.

Payment providers may conduct:

  • fraud checks;
  • identity checks;
  • transaction monitoring;
  • authorisation checks;
  • regulatory screening.
  • An order may be placed on hold, declined or cancelled where payment is:
  • declined;
  • reversed;
  • incomplete;
  • disputed;
  • suspected to be fraudulent or unauthorised.

The customer is responsible for any lawful bank, currency-conversion or transfer charges applied by their own bank or payment provider.

A payment authorisation or charge does not by itself constitute final acceptance of an order. Where an order cannot be accepted or fulfilled, any amount that must be returned will be refunded in accordance with applicable law and these Terms.

13. Made-to-Order Production

Many products are made only after an order is accepted.

The estimated production time appears on the relevant product page. For certain products, the current estimated production period is approximately 12–15 business days before dispatch. Where a product page states a different production estimate, the product-specific estimate applies.

This production period is separate from the carrier’s delivery time.

  • Production may involve:
  • digital adaptation;
  • material preparation;
  • 3D printing;
  • assembly;
  • sanding;
  • hand-painting;
  • curing or drying;
  • embroidery;
  • finishing;
  • quality control;
  • packaging.

Business days normally exclude weekends and public holidays applicable to the production location.

Production estimates may be extended by:

  • complex personalisation;
  • delayed customer measurements, approval or confirmation;
  • equipment failure;
  • material shortage;
  • quality-control rejection and necessary re-production;
  • exceptional order volume;
  • events outside reasonable control.

We will use reasonable efforts to meet the production or dispatch estimate stated at the time of purchase. If we become aware that we cannot ship within the applicable promised timeframe, we will provide the notice, cancellation option and refund rights required by applicable law.

14. Personalised and Custom Products

A product is considered personalised or customised where it is produced according to an individual customer specification.

This includes:

  • initials;
  • names;
  • monograms;
  • personalised inscriptions;
  • custom colours;
  • pigment mixes created for the customer;
  • custom hand-painted effects;
  • non-standard colour combinations;
  • custom sizing;
  • made-to-measure products;
  • modifications based on personal measurements;
  • altered handles, straps or closures;
  • special materials;
  • structural adaptations;
  • bespoke commissions;
  • any option not offered as a standard selectable variation.

Personalised and customised products are final sale and cannot normally be cancelled, returned or exchanged, except where:

  • they contain a material defect;
  • they were incorrectly produced by us;
  • they do not materially correspond to the confirmed specification;
  • mandatory law requires another remedy.

Customers must verify all spelling, initials, colours, measurements and instructions before confirming the order.

A change of personal preference after production does not constitute a defect.

15. Order Changes and Cancellations

Cancellation or change requests must be sent immediately to:

contact@emnahussein.com

The subject line should include the order number.

Submitting a request does not guarantee that the order can be changed or cancelled.

A cancellation or modification may no longer be possible where:

  • production has begun;
  • materials have been allocated;
  • a custom digital model has been created;
  • printing has started;
  • hand-finishing has started;
  • personalisation has been applied;
  • the order has been prepared for dispatch;
  • the order has been dispatched.

Where a standard, non-personalised product is subject to a mandatory cancellation or withdrawal right, that right remains unaffected.

16. Pre-Orders

A pre-order reserves future stock, materials or production capacity.

The estimated availability or dispatch period will be stated on the product page or order confirmation.

Pre-order dates are estimates unless expressly confirmed as guaranteed.

A personalised pre-order is final sale, except for a qualifying defect or another mandatory legal right.

For a non-personalised pre-order, any mandatory cancellation or withdrawal right applicable to the customer will be respected.

If a significant delay occurs, we may:

  • provide a revised estimate;
  • ask whether the customer accepts the delay;
  • offer cancellation and a refund where required.

17. Shipping Origin

Unless the product page, checkout or order confirmation expressly states otherwise, physical orders are currently prepared and dispatched from: Houston, Texas, USA

Certain products or stock may occasionally be dispatched from another disclosed production or stock location.

The dispatch location does not alter the customer’s mandatory consumer rights.

18. Shipping Charges

Shipping charges are displayed at checkout based on factors such as:

  • destination;
  • shipping zone;
  • shipping class;
  • order composition;
  • selected service;
  • other factors reasonably relevant to the shipment.

U.S. domestic orders may be shipped using UPS, USPS or another suitable tracked carrier.

International orders are generally shipped using DHL Express or another suitable tracked carrier where necessary.

Any carrier shown on the website may be replaced where necessary by an equivalent or reasonably suitable service.

Express or optional premium services may incur additional charges.

Where free shipping is offered, any stated eligibility threshold, destination limitation or other condition must be satisfied. Free shipping does not include customs duties, import taxes, brokerage charges or other destination-country charges unless expressly stated otherwise.

19. Current Delivery Estimates

The production period and the shipping period are separate.

After the order has completed production and has been dispatched, the current estimated carrier delivery periods are:

  • Within the USA: 2–5 business days after dispatch
  • Canada: 2–5 business days after dispatch
  • Europe & UK: 2–5 business days after dispatch
  • MENA & North Africa: 3–6 business days after dispatch
  • Asia-Pacific: 3–6 business days after dispatch
  • Latin America & Caribbean: 3–7 business days after dispatch
  • Rest of the World: 3–10 business days after dispatch

A different estimate may apply where a product page, checkout or order confirmation expressly displays a destination-specific timeframe.

These estimates:

  • begin after dispatch, not on the order date;
  • exclude production time;
  • exclude weekends and public holidays where relevant;
  • may exclude customs-processing time;
  • are estimates and not guaranteed arrival dates.

Customers requiring a product for a wedding, event, shooting, trip or fixed date must contact us before ordering. Placing an order without written confirmation does not guarantee delivery by that date.

20. Tracking

Where tracking is available, a tracking number or link will be sent after dispatch.

Tracking information may take time to become active after the shipping label is created.

The customer is responsible for monitoring, tracking and responding to:

  • carrier messages;
  • delivery-attempt notices;
  • customs requests;
  • address-verification requests;
  • collection notices.

Failure to respond may result in delay, return, storage or additional charges.

21. Delivery Address

Orders are shipped to the delivery address confirmed during checkout.

The customer is responsible for ensuring that the address is:

  • accurate;
  • complete;
  • accessible;
  • suitable for receiving the parcel.

We cannot guarantee address changes after dispatch.

Where an incorrect or incomplete address causes a parcel to be:

  • delayed;
  • misdelivered;
  • returned;
  • stored;
  • lost;
  • subject to additional charges,
  • The customer may be responsible for reasonable correction, return and re-shipping costs, where legally permitted.

22. Delivery Attempts, Refused and Unclaimed Parcels

The customer must cooperate with reasonable delivery attempts.

A failure to:

  • answer carrier communications;
  • provide customs information;
  • collect the parcel;
  • accept delivery;
  • pay applicable import charges,
  • does not automatically constitute an approved cancellation or return.

Where a parcel is returned for refusal or non-collection, any amount that may legally be refunded may be reduced by:

  • original shipping charges;
  • return shipping charges;
  • customs charges;
  • brokerage fees;
  • storage fees;
  • handling costs;
  • loss or damage occurring during the return.

No refund or credit will be processed until the parcel has been received and inspected, unless applicable law requires otherwise.

Personalised products do not become returnable or refundable solely because the customer refused or failed to collect them, except where mandatory law provides otherwise.

23. Customs Delays and Customs Refusal

Customs authorities may:

  • inspect parcels;
  • request documentation;
  • recalculate value;
  • impose duties;
  • delay release;
  • refuse or restrict importation.

We will provide reasonable commercial documentation available to us, but we do not control customs decisions.

Customers are responsible for checking whether a product or material may legally be imported into their country.

If customs refuses, destroys, abandons or retains a parcel for a reason not caused by incorrect documentation provided by us, a refund may not be available where the product is not returned, subject to mandatory law.

24. Shipping Delays

Delivery estimates may be affected by:

  • customs processing;
  • carrier congestion;
  • weather;
  • public holidays;
  • transportation disruption;
  • security inspections;
  • strikes;
  • governmental restrictions;
  • force majeure events;
  • incorrect customer information.

We are not responsible for compensating indirect losses caused solely by a delay outside our reasonable control, except where applicable law requires otherwise.

However, we will not use a carrier, production or external delay to remove a customer’s mandatory right to:

  • receive the product;
  • obtain an appropriate remedy;
  • cancel after a legally applicable or agreed delivery deadline;
  • receive a refund where required.

If we become aware that an order cannot be shipped within the timeframe stated or otherwise applicable at the time of purchase, we will notify the customer within the period required by applicable law. Where required, the notice will provide a revised shipment estimate and the option to consent to the delay or cancel the affected unshipped order for a prompt refund.

If we determine that we will not be able to fulfil an order, we may cancel it and issue the refund required by applicable law.

25. Risk of Loss and Damage

Risk of loss or damage transfers in accordance with applicable law and the nature of the transaction.

Where mandatory consumer law requires EMNA HUSSEIN to bear the risk until the customer, or a person designated by the customer, takes physical possession of the parcel, that rule will apply.

In any case where applicable law permits risk to transfer earlier, including upon lawful tender of the goods to the carrier, risk will transfer at the legally permitted time.

Where EMNA HUSSEIN selects or arranges the carrier, we will reasonably assist with a carrier investigation for loss or material transport damage reported in accordance with these Terms.

The customer must report visible transport damage promptly and preserve the product, packaging, shipping label and reasonable evidence requested for the investigation.

Where the customer independently selects and contracts with a carrier not offered or arranged by us, responsibility may transfer when the parcel is handed to that carrier, subject to applicable law.

After valid delivery, we are not responsible, to the extent permitted by law, for theft, loss or damage caused by:

  • leaving the parcel in an unattended location requested by the customer;
  • delivery to a person expressly authorised by the customer;
  • theft after confirmed delivery;
  • mishandling after receipt;
  • incorrect storage;
  • misuse.

26. Damaged, Lost or Incorrect Orders

Visible delivery damage, a missing component, an incorrect product or an apparent defect must be reported as soon as reasonably possible and, for visible delivery or transit damage, preferably no later than 48 hours after recorded delivery so that evidence can be preserved and any carrier claim can be submitted promptly.

Contact: contact@emnahussein.com

The customer should provide, as applicable:

  • order number;
  • description of the issue;
  • photographs of the complete product;
  • close-up photographs;
  • photographs of the external packaging;
  • photographs of internal packaging;
  • photograph of the shipping label;
  • an unboxing video, where available.

The product and all relevant packaging must be retained until written instructions are provided where reasonably possible.

The 48-hour notification period is intended to facilitate documentation of visible transit damage and carrier claims. It does not remove any mandatory legal right concerning a defect or issue that could not reasonably have been discovered or reported within that period.

For complete claim requirements and available remedies, consult the Returns & Exchanges Policy.

27. Returns and Exchanges

Our Returns & Exchanges Policy forms part of these Terms.

Unless mandatory law provides otherwise:

  • we do not offer voluntary returns or exchanges merely because the customer changed their mind;
  • personalised and customised products are final sale;
  • unauthorised returns may be refused;
  • written return instructions must be obtained before shipping a return;
  • the customer pays the cost of an accepted non-defective return;
  • confirmed defective, damaged or incorrect products will be handled according to applicable law and our Returns & Exchanges Policy;
  • store credit will not be imposed where a cash or original-payment-method refund is legally required.

For a standard, non-personalised product, any mandatory cancellation, return or withdrawal right applicable in the customer’s country remains available.

Where EU or other mandatory distance-selling rules apply, the relevant statutory withdrawal period and exceptions will be respected. Goods made to the customer’s specifications or clearly personalised may be excluded from a statutory change-of-mind withdrawal right where applicable law permits. Return shipping for an eligible non-defective return may be the customer’s responsibility where this has been disclosed and applicable law permits.

28. Refunds

Approved refunds are normally issued to the original payment method unless another method is required by law or expressly agreed. Refund processing times depend on the payment provider and financial institution.

Where sales tax was collected on an amount that is subsequently refunded, the corresponding tax will be adjusted or refunded as required by applicable law.

Where permitted by law and depending on the reason for the return, a refund may exclude or deduct:

  • premium delivery charges above the standard delivery option;
  • return postage for an accepted non-defective return;
  • customs charges;
  • brokerage fees;
  • address-correction fees;
  • costs caused by refusal or non-collection;
  • diminished value caused by handling beyond what is reasonably necessary to inspect the product;
  • unauthorised return costs.

Where the product is confirmed to be defective, materially damaged before delivery or incorrect, the necessary remedy and reasonable return costs will be handled as required by applicable law.

A refund that is required because we cannot ship an unfulfilled order will be made in the amount and within the period required by applicable law. Store credit will not be substituted for a legally required monetary refund without the customer’s agreement.

29. Product Care and Intended Use

Customers must follow the care instructions supplied on the product page or with the product.

Unless expressly described otherwise, products should be protected from:

  • excessive heat;
  • prolonged direct sunlight;
  • water and high humidity;
  • solvents;
  • alcohol;
  • perfume;
  • cosmetics;
  • aggressive cleaning products;
  • crushing;
  • heavy impact;
  • unsuitable storage.

3D-printed products may deform or become damaged when exposed to excessive heat or pressure.

Straps, handles and closures must be used only in the manner intended.

Natural wear, scratches or damage caused by improper use are not manufacturing defects.

30. Skin Sensitivity and Safety

Wearable products and accessories are designed for normal external use.

Individual sensitivities may vary.

If irritation or discomfort occurs:

  • stop using the product;
  • remove it from contact with the skin;
  • seek appropriate medical advice where necessary.

Products are not medical devices and are not intended to diagnose, prevent or treat any medical condition.

Small components and accessories must be kept away from young children, where they may create a choking or injury risk.

Nothing in this section excludes responsibility for a product-safety obligation that cannot lawfully be excluded.

31. Digital Products

Digital products may include:

  • STL files;
  • PDF files;
  • templates;
  • printable assets;
  • instructions;
  • digital patterns;
  • educational resources.

Before purchasing, customers must review any stated:

  • file format;
  • software requirement;
  • hardware requirement;
  • printer requirement;
  • dimensions;
  • intended use;
  • compatibility information;
  • skill level.

The customer is responsible for having appropriate equipment, software and technical knowledge.

A digital file does not include:

  • printing services;
  • technical support beyond what is expressly stated;
  • software;
  • hardware;
  • materials;
  • guaranteed results on every printer or slicer.
  • 32. Digital Delivery

Digital access may be provided through:

  • a customer account;
  • a download link;
  • an order email;
  • another method stated on the product page.

The customer is responsible for:

  • providing a valid email address;
  • downloading the file within any stated period;
  • storing a personal backup;
  • protecting account credentials.

Temporary technical failure should be reported to: contact@emnahussein.com

We may provide a replacement download link where the purchase can be verified.

33. Digital Cancellations and Refunds

Before digital access or downloading begins, any mandatory cancellation or withdrawal right will be respected.

Once immediate digital access, downloading or delivery begins, the order is final and non-refundable to the fullest extent permitted by applicable law, provided that any legally required consent and acknowledgement have been obtained.

Where applicable law requires it, including for certain consumers in the European Union, immediate access to digital content may begin only after the customer has expressly:

  • consented to immediate supply or performance; and
  • acknowledged that beginning supply or performance results in loss of the applicable withdrawal right.

A refund, replacement file or other remedy may still be available where:

  • the file is materially corrupted;
  • the incorrect file was supplied;
  • the file materially differs from its description;
  • a mandatory digital-content remedy applies.

Compatibility problems arising solely from equipment, software, slicer settings, printer calibration or technical requirements that were disclosed before purchase do not automatically make a digital product defective.

Where a digital purchase is refunded or lawfully reversed, any licence granted for that purchase terminates to the extent permitted by law and the customer must cease use and delete copies where reasonably required.

34. Digital Product Licence

Unless a product page expressly provides a different licence, each digital product is supplied under a limited:

  • personal;
  • non-exclusive;
  • non-transferable;
  • non-sublicensable;
  • non-commercial licence.

The customer may use the file only for personal purposes.

The purchase does not transfer ownership of the intellectual property.

35. Prohibited Digital Uses

Without prior written permission, customers may not:

  • share a file;
  • upload it to a shared drive, marketplace, repository or platform;
  • resell it;
  • sublicense it;
  • distribute it;
  • publish it;
  • provide it to another person or business;
  • use it for a print-on-demand business;
  • sell physical products manufactured from it;
  • manufacture products for another person or company;
  • modify it for redistribution or sale;
  • convert it into another format for redistribution;
  • use it in commercial training materials;
  • remove copyright, trademark or attribution information;
  • use it to create a competing or substantially derivative commercial product;
  • use automated systems to extract, scrape or reproduce the design;
  • use the file, design or associated content to train, fine-tune, benchmark or populate an artificial-intelligence or machine-learning model, dataset or generative system without prior written permission;
  • circumvent technical or account-based access restrictions.

A separate written commercial licence is required for any commercial manufacturing, resale, distribution or other commercial exploitation.

36. Intellectual Property

All intellectual-property rights in the website, physical products and digital products remain with Emna Hussein, EMNA HUSSEIN or the relevant authorised rights holder, as applicable.

Protected content may include:

  • product designs;
  • 3D models;
  • STL and other digital files;
  • technical drawings;
  • photographs;
  • videos;
  • texts;
  • collection concepts;
  • names;
  • logos;
  • graphics;
  • patterns;
  • digital assets;
  • product descriptions;
  • website content;
  • distinctive surface treatments, structures and design elements to the extent protected by law.

Purchasing a physical product does not grant the right to copy, scan, reverse engineer, reproduce, manufacture, distribute or commercially exploit the design.

Purchasing a digital product grants only the limited licence expressly stated in these Terms or on the product page.

No purchase transfers ownership of copyright, design rights, trademarks, trade dress or other intellectual property.

Unauthorised commercial use, reproduction, distribution, copying, extraction or exploitation may result in:

  • suspension of access;
  • cancellation or termination of licences where legally permitted;
  • takedown requests;
  • claims for damages or other available monetary relief;
  • injunctive or other available legal action.
  • 37. Customer Accounts
  • Customers are responsible for:
  • maintaining accurate account details;
  • protecting passwords;
  • restricting access to their device;
  • notifying us of suspected unauthorised access.
  • An account may not be:
  • shared for digital downloads;
  • used to bypass purchasing limits;
  • used to distribute files;
  • used for fraud;
  • used to attack or interfere with the website.

We may suspend an account where reasonably necessary to investigate fraud, abuse, security risks or violations of these Terms.

Suspension does not remove any mandatory customer right relating to a valid purchase.

38. Fraud, Abuse and Chargebacks

We may cancel, delay, investigate or refuse an order where there is reasonable evidence of:

  • payment fraud;
  • identity misuse;
  • account takeover;
  • unauthorised payment;
  • abusive download activity;
  • repeated false or abusive claims;
  • deliberate product damage;
  • manipulated or fabricated evidence;
  • unauthorised commercial use;
  • website interference;
  • misuse of promotional codes or payment disputes.

Customers are encouraged to contact us promptly before initiating a payment dispute so that a legitimate issue can be investigated and, where appropriate, resolved.

Where a chargeback or payment dispute is filed, we may provide the payment provider with relevant order, delivery, communication, account, fraud-prevention and transaction records to the extent permitted by applicable privacy law.

This provision does not prevent a customer from exercising any lawful chargeback, payment-dispute or consumer-protection right.

39. Promotions, Discount Codes and Gift Cards

Promotions and discount codes:

  • apply only during the stated period;
  • may be restricted to selected products;
  • may not be combined unless expressly allowed;
  • have no cash value;
  • may be refused where used fraudulently or contrary to their terms.

A discount applied after purchase will not normally be applied retrospectively.

Gift cards, where offered, are subject to the conditions displayed at purchase and any mandatory expiry or consumer-protection rules.

40. Reviews and Customer Content

Where customers submit reviews, photographs, comments or other content, they confirm that:

  • the content is truthful;
  • they have the right to submit it;
  • it does not infringe another person’s rights;
  • it is not unlawful, abusive or misleading.

Submitting content does not automatically transfer ownership.

Where the customer has expressly agreed to public or promotional use, we may display or repost the content within the agreed scope.

We may remove content that is unlawful, fraudulent, irrelevant or abusive. We will not remove a genuine negative review solely because it is negative.

41. Website Availability

We make reasonable efforts to maintain the website and checkout.

We do not guarantee that the website will always be:

  • uninterrupted;
  • error-free;
  • compatible with every device;
  • available during maintenance;
  • free from third-party outages.

We may temporarily restrict access for:

  • maintenance;
  • security;
  • updates;
  • fraud prevention;
  • technical emergencies.

42. Third-Party Services

The website may use or link to independent services, including:

  • payment providers;
  • carriers;
  • social-media platforms;
  • analytics providers;
  • advertising providers;
  • embedded video services;
  • hosting providers.

Third parties operate under their own terms and privacy policies.

We are not responsible for unrelated content or services supplied independently by a third party.

This does not remove our responsibility for obligations that remain ours as the seller.

43. Privacy and Cookies

Personal data is processed in accordance with our Privacy Policy.

The website uses Complianz to manage cookie choices.

Visitors may:

  • accept optional cookies;
  • reject optional cookies;
  • manage categories;
  • change their preferences later.

Necessary cookies may remain active where required for:

  • security;
  • customer sessions;
  • shopping cart;
  • checkout;
  • fraud prevention;
  • storage of consent preferences.

Further information appears in the Cookie Policy.

44. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • fraud or fraudulent misrepresentation;
  • death or personal injury caused by negligence where liability cannot lawfully be excluded;
  • wilful misconduct;
  • mandatory product liability;
  • mandatory consumer guarantees or statutory remedies;
  • any other liability that cannot lawfully be excluded or limited.

Subject to the above and to the fullest extent permitted by applicable law, we are not liable for losses caused by:

  • misuse of a product;
  • failure to follow care instructions;
  • unauthorised modification or repair;
  • incorrect measurements, specifications or information supplied by the customer;
  • incompatible customer hardware, software, printer, slicer or settings where relevant requirements were disclosed;
  • commercial use of a personal-use digital licence;
  • use of a product outside its stated or reasonably intended purpose;
  • indirect, incidental, special or consequential losses that were not reasonably foreseeable as a result of our breach.

To the fullest extent permitted by applicable law, we are not liable for loss of profit, revenue, business opportunity, contracts, goodwill or data arising from unauthorised business use or from use of a product for commercial purposes not expressly agreed by us.

Where legally permitted and where no non-excludable consumer remedy applies, our aggregate liability arising from a particular order will not exceed the amount actually paid to us for the product or products giving rise to the claim, together with any delivery charge attributable to those products.

Any exclusion or financial limitation applies only to the extent permitted by applicable law and will be reduced or disregarded where necessary to preserve a mandatory right or remedy.

45. Business Use

Unless a product, service or licence expressly authorises commercial use, products and digital files are supplied for personal use.

A customer purchasing for business or professional purposes is responsible for assessing whether the product, digital file or service is suitable for its intended commercial use, workflow, technical environment and deadline.

To the extent permitted by law, we are not responsible for:

  • loss of business;
  • loss of profit;
  • loss of revenue;
  • loss of contracts;
  • business interruption;
  • loss of commercial opportunity;
  • loss arising from missed commercial deadlines or events where a guaranteed delivery date was not expressly agreed in writing,
  • arising from unauthorised, undisclosed or unsuitable business use.

Nothing in this section excludes liability that cannot lawfully be excluded.

46. Force Majeure

We are not responsible for a failure or delay caused by an event beyond reasonable control, including:

  • natural disaster;
  • fire;
  • flood;
  • epidemic;
  • war;
  • civil unrest;
  • governmental restriction;
  • border closure;
  • customs disruption;
  • transport interruption;
  • strike;
  • energy failure;
  • internet or hosting failure;
  • critical equipment breakdown;
  • severe supply-chain disruption;
  • material shortage.

We will take reasonable steps to reduce the effect of the event and provide updated information.

Force majeure does not remove any refund, cancellation or delivery right that mandatory law provides after an applicable delay.

47. Changes to These Terms

We may update these Terms to reflect:

  • business changes;
  • new products;
  • changes to payment or shipping services;
  • changes in technology;
  • legal or regulatory developments.

The Terms applicable to an order are normally those published when the order was placed, together with any product-specific terms accepted during checkout.

The revision date appears at the top of this page.

48. Governing Law

Unless mandatory law requires otherwise, these Terms and contracts concluded through the website are governed by the laws of the State of Texas, United States of America, without regard to conflict-of-law principles that would require application of another jurisdiction’s law.

This choice of law does not deprive a consumer of any mandatory consumer protection that applies under the law of the consumer’s country or place of residence.

The country in which an individual product is printed, painted, stored or assembled does not by itself determine the governing law.

49. Complaints and Dispute Resolution

Customers should first send a detailed written complaint to:

contact@emnahussein.com

The message should include:

  • customer name;
  • order number;
  • description of the issue;
  • requested resolution;
  • relevant photographs or documents.

We will attempt to resolve genuine complaints reasonably and in good faith.

Where no amicable resolution is possible:

  • consumers may use any court, regulator or dispute-resolution mechanism available to them under mandatory law;
  • non-consumer disputes may be submitted to the competent state or federal courts located in Harris County, Texas, USA, to the extent legally permitted.

For non-consumer disputes, and where legally permitted, the party intending to begin court proceedings should first provide written notice of the claim and allow 30 days for a good-faith attempt to resolve it. This informal-resolution period does not prevent urgent injunctive relief, preservation of intellectual-property rights, compliance with a mandatory filing deadline or any remedy that cannot lawfully be restricted.

Nothing in these Terms obliges a consumer to abandon a court, regulator, chargeback or other legal remedy that cannot lawfully be excluded.

50. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced only to the minimum extent necessary to make it lawful and enforceable.

51. No Waiver

A failure to enforce a provision immediately does not constitute a permanent waiver of that provision or any other right.

52. Assignment

Customers may not transfer their contractual rights or digital licence to another person without prior written consent, except where mandatory law permits otherwise.

We may transfer business rights and obligations in connection with a genuine restructuring, sale or transfer of the business, subject to applicable law and protection of customer rights.

53. Entire Agreement

These Terms, together with the applicable product page, order confirmation and referenced policies, form the agreement concerning the order.

A written and signed custom-project agreement will prevail over these general Terms only for the matters expressly addressed in that agreement.

54. Language

These Terms are written in English.

Where a translation is provided, it is intended to assist customers. In the event of inconsistency, the English version will apply to the extent permitted by applicable law.

55. Contact

For order, delivery, return or legal enquiries:

EMNA HUSSEIN
Correspondence address: Houston, Texas, USA
Email: contact@emnahussein.com
Website: emnahussein.com

The correspondence address is not an authorised returns address unless written return instructions expressly state otherwise.